CUSTOMER SERVICE OFFICER at Precision Air Services PLC.

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction, we wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION:              CUSTOMER SERVICE OFFICER

REPORTS TO:          STATION MANAGER

DUTY STATION:      DAR ES SALAAM

Role Purpose Statement: ‐ To provide a safe, secure, efficient and customer focused passenger services in compliance with regulatory requirements, Company’s policies and Customer airlines procedures.

Key Accountabilities/Responsibilities

·         Supervise and ensure efficient and effective check in and boarding of passengers in compliance with carriers policy/ procedures and customer expectations

·         Supervise baggage handling and prepare weekly baggage handling report. Liaise with the GHA to ensure lost baggage is communicated, traced, and delivered to affected passenger

·         To ensure conformity with all regulatory requirements, organization standards and local procedures as well as requirements of customer airlines

·         Effective deployment of resources to ensure efficient & effective service delivery.

·         Effective communication internally and externally to enable effective planning control and reporting.

·         To ensure a safe & secure working environment in compliance with relevant legislative/industry requirements.

·         Audit, review and report on service delivery to monitor compliance SLAS’s.

·         Administrative processes to ensure integrity and accuracy manual and computerized data processing

·         Strict control of excess baggage collection and remittance

·         Record all flight movements as per company requirement

·     Any other duties as may be assigned by your supervisor

Minimum Qualifications:

·         College Graduate

·         Relevant lATA/ UFTAA qualifications or equivalent

·         Experience in delivering service in demanding consumer environment

·         Fluency in appropriate foreign languages an added advantage

·         Communication/interpersonal skills.

·         Relevant airline certification.

·         Supervisory/management skills.

·         Computer literate.

·         3 years Experience in airline industry.

Competencies

·         High levels of  integrity and communication skills.

·         Able to work under pressure.

·         Proactive and innovative.

·         Team player

·         Decisive and result oriented

·         Customer focused

Remuneration and Benefits

An attractive remuneration package will be offered to the successful candidate.

Closing Date:

Not later than 30^th November 2012

Mode of Application:

If you feel you meet the above requirements please send your application and CV to the

address below. Only short‐listed applicants will be contacted.

Human Resources and Administration Manager

Precision Air Services Plc

Mail Box 70770

Dar es Salaam

Tanzania

E‐mail:pwrecruit@precisionairtz.com