CUSTOMER SERVICE AGENT at Precision Air Services Plc.

Precision Air Services Plc is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction, we wish to invite applications from suitably qualified candidates to fill in this challenging position.

POSITION:              CUSTOMER SERVICE AGENT

REPORTS TO:          STATION MANAGER

DUTY STATION:      KILIMANJARO/ARUSHA

Role Purpose Statement: ‐ To ensure efficient and effective customer focused check in and boarding in compliance with SLA’s and customer expectations.

Key Accountabilities/Responsibilities

·         To ensure efficient & effective transit of passengers in compliance with carriers policies/procedures and customer expectations

• To ensure efficient & effective passenger service in compliance with carriers policies/procedures and customer airlines approved SLA.
• To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements.
• To protect and enhance revenue collection to meet Company and Customer airlines targets.
• To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.
• Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements of customer airlines.

·         Any other duties as may be assigned by your supervisor

Minimum Qualifications:

·         college Graduate

·         Relevant lATA/ UFTAA qualifications or equivalent

·         Certification in relevant computer applications

·         Experience in delivering service in demanding consumer environment

·         Fluency in appropriate foreign languages an added advantage

·         3 years Experience in airline industry.

Competencies

·         High integrity and communication skills.

·         Able to work under pressure.

·         Proactive/results orientated

·         Team player

·         Decisive and result oriented

·         Customer focused

·         Pleasant & presentable.

Remuneration and Benefits

An attractive remuneration package will be offered to the successful candidate.

Closing Date:

Not later than 30^th November 2012

Mode of Application:

If you feel you meet the above requirements please send your application and CV to the

address below. Only short‐listed applicants will be contacted.

Human Resources and Administration Manager

Precision Air Services Plc

Mail Box 70770

Dar es Salaam

Tanzania

E‐mail:pwrecruit@precisionairtz.com